Support

Delivery Information

Please note: Our office is currently closed.

Although orders can still be placed online, we are unable to process & despatch items until we reopen on Monday 30th May 2022.

Please open a support ticket should you require any assistance meantime & we will respond as quickly as possible.


Delivery


All order over £25.00 including VAT are delivered free of charge to all addresses within the United Kingdom.


Orders below £25.00 are subject to a delivery and handling charge of £2.40.


Overseas orders are despatched by tracked priority airmail or courier and are charged at £12.00 per order.


We usually despatch all orders within 3-5 working days, unless indicated otherwise within the product description (such as availability: pre-order). If there is a delay on your order which will result in despatch after 14 days, then we will contact you to explain and give you a new despatch date or the opportunity to cancel your order and obtain a full and immediate refund.


Orders for delivery outside the United Kingdom may be subject to local customs import duties, taxes and/or local delivery charges. If applicable, these charges are payable by the recipient and vary from country to country. Please ensure that you are aware of your import limits and restrictions before ordering to avoid unexpected costs on delivery. Very Crafty are not liable for these charges.


Certain cross stitch charts are available for delivery by email and are usually provided within 24 hours.