Refund policy
UK RETURNS & REFUNDS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original sealed packaging.
Returns may be refused if items have been used beyond reasonable inspection (e.g. assembly or alteration). Where a return is refused, you may have the goods returned to you at your own cost.
To start a return, you can contact us at admin@verycrafty.com. If the return is accepted, returns will need to be sent to the following address: Very Crafty Limited, High Walls, Church Lane, Whittington. Worcester WR5 2RQ, United Kingdom
Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return question at admin@verycrafty.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
In accordance with the Consumer Contracts Regulations 2013, customised items, charts, patterns and other printed materials cannot be returned unless faulty. This also applies to special order items.
Unfortunately, we cannot accept returns on sale items or gift cards.
When we receive your return
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@verycrafty.com.
We cannot be held responsible for items returned and lost in transit. Please obtain either a certificate of posting from your Post Office or use a recorded delivery.
EU RETURNS & REFUNDS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original sealed packaging.
Returns may be refused if items have been used beyond reasonable inspection (e.g. assembly or alteration). Where a return is refused, you may have the goods returned to you at your own cost.
To start a return, you can contact us at admin@verycrafty.com. If the return is accepted, returns will need to be sent to the following address: Very Crafty Limited, High Walls, Church Lane, Whittington. Worcester WR5 2RQ, United Kingdom
Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return question at admin@verycrafty.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned unless faulty, such as customised items, charts, patterns and other printed materialsy. This also applies to special order items.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it unused and in its original sealed packaging.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@verycrafty.com.